My initial look into this method was futile because things are now different, because it's different software. So I thought maybe I have to Enable 'Scan to PC' and set it to AutoStart from the Printer Software like in the good old days. At first, the computer on the LAN were not listed on the printer. The problem is when I try to do the Scan to PC/Computer option from the copier. Scans initiated from the HP Smart App for Windows 10 Professional 圆4 work well as expected. The printer installed and test prints are fine. I instead was directed to 'Install HP Smart' which I did. I went to HP's website to obtain what I hoped to be the 'Full Feature Software and Drivers' like in the older times. I removed her installed printer from Devices and Printers (not from Add/Remove Programs/Software) I disregarded her setup and decided to install the Driver and Software from scratch.

I set the IP Addressing mode to Static (IPV4).

I decided to standardize the setup as we do for printers: Static IP, Disable IPV6, did some initial Ping testing (1-6ms delay, no packets loss etc) She installed the printer herself and connected it to the LAN via Wifi and followed setup instructions that came with the paper - can print successfully but could not Scan to Computer. A client purchased a HP Officejet Pro 7740 to replace an older model Officejet Pro printer.

Hp print and scan doctor icon